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Why the shampoo is the most important service on the menu

Where the magic happens

The shampoo bowl is probably the most overlooked place in the shop. That’s why the most successful shops have a well-kept shampoo area.

I mean think about it. Would you feel comfortable sitting in a sink that looks like it hasn’t been cleaned in a while. Hair balls in the sink stopper, color on the side of the bowl, and maybe even leftover lunch from Paula who washed her Tupperware leaving behind mac elbows. YUCK!

The shampoo bowl should be clean, comfortable, relaxing, and attractive! The shampoo is where I began to build a name for myself and started to pick up customers. With this review I want to give you insight on why the shampoo is the most important service of all services!

Cleanliness is next to Godliness

At least that’s what people believe! When your bowl is clean you have a started your journey with trust between customer and stylist. To ensure your sink is clean an EPA registered cleaner that kills all bacteria, and viruses should be used household bleach will work just well!

I’m sure you know how to disinfect but you can read the steps here in case you need a refresher. Color is also a big hazard if you aren’t wiping down sinks and chairs you may run the risk of a mistakenly dropped blob of color to come in contact w/ a persons skin or clothes, especially your customers. With a clean shampoo bowl your customer can now relax for what is about to take place.

You want cooperation

It’s hard to sit sill when you can’t get comfortable. The bowl is jamming you in the back of your ear, the chair doesn’t lean back properly so your neck is in suspension, hanging with no support. The chair is so hard one of your cheeks get numb you can’t help but to readjust to the other cheek just to find out that one has gone numb too.

Can a proper wash take place under those conditions? Water temperature plays a big role in client comfort, and should be the focus at this point. Too hot and you may have a lawsuit on your hands, Too cold and your customer will hit the roof!!

This can be avoided by checking with your inner wrist and maintain contact with the water using the back of your hand throughout the service. Any change in temperature and you will be able to act swift to adjust the setting.

With comfort set in place you can move on to the actual service, but before doing so there must be a few more steps to take. This where you ask how they would like the temp of the water using a soft stream of water testing it on the clients scalp until you get an OK! Ask your guest what type of scrub would they like. Soft/ hard pressure, vigorous scrub or light massage.

Making it your business to keep your client as comfortable as a G-5 flying at high altitudes! No I have never flown in a G-5.

They lead you follow

This is where you keep quiet and let your guest decide if they want to talk or just relax and get a scrub. For some they may just need some silence to unwind after a long day with the kids, at work, or just need to be pampered. Others not so much, they like to come in and have their gossip session of the month.

This is totally OK as long as the religion, and politics are kept unspoken. There is nothing worse than yapping off at the mouth while someone is just trying to have some “me time”! It’s just as bad when someone tries to engage in conversation, and get nothing in reply but dryers, running water, and the television.

Hold a conversation at least by acknowledging with eye contact so they know your listening. This is where your customer gets all of your attention to open the doors for your timed sales pitch.

Attraction peeks curiosity

Why do you think the most attractive person is always popular? My guess would be “we all love shiny objects” If it has the most lights we usually buy it and if it sparkles the best we just have to have it.

A nice setting can put in place to begin your sales pitch. What am I pitching you ask? Your products that you will be using of course! This is where your selling points begin. Educate your client on what you’re using, how to use it, and how much it can be purchased for at the front desk at checkout.

You will also be introducing the products you plan to use during the service. Let them smell the product, and bring out the benefits to the product. With this you are selling the product, setting up a sale either then, or later once they fully realize the value.

Don’t bring out the benefits of the product and you are leaving them to make a choice alone. While disclosing the benefits you bring the value to light, and here is where you begin to build a passive income along with a reputation of being a hair care specialist. Which will lead to bigger tips leading to referrals which leads to a higher income.

That is the goal isn’t it?

Close the deal

All of that means nothing if you lose focus on your customer and forget to meet their needs. We have to remain focused on the person in our chair. Make conversation where there is one to be made, have a proper consultation to meet your customers needs to the best of your ability. Notice the word needs and not wants.

You are the professional and all options should be finalized by you. Your retail prescriptions are to be made at the end of the sale with a recommendation to purchase for optimal results. Don’t force your customers to buy simply suggest a routine with the products they need for home maintenance.

This is why the shampoo can increase sales while beefing up your reputation as a great stylist. Remember to clean your bowls, make your area comfortable, Relax your guest, and make your sink area attractive with products, posters, and a shiny sink!

Below I posted the steps to a satisfying shampoo!

Steps to a satisfying shampoo

!. Clean and disinfect bowl.

2. Drape customer with a towel around neck and have consultation.

3. Brush clients hair vigorously from roots to ends to loosen up dirt, and distribute hair oils evenly throughout the strand.

4. Seat customer at bowl ensuring the cape is behind the chair and not in the sink.

5. Turn on sink and choose the correct temperature to clients liking.

6. Wet hair thoroughly.

7. Apply quarter sized product to the hair and work lather with a vigorous scrub using you finger tips and palms.

8. Lifting the head with one hand wash the nape of the neck

9. Guide clients head back in sink gently

10. Rinse and repeat

11. Second wash is a methodical approach using relaxed rhythms to release the scalp of dirt, debris, and oils.

12. Rinse and towel blot not completely drying the hair.

13. Your conditioner will be chosen depending on what the consultation revealed.

14. Rinse the product out of the hair and towel wrap the hair into a turban.

15. Clean sink out of any product, and hair

16. Disinfect

If done properly your client should get up dry out of the sink, and if it’s done professionally you will have just made someone a very satisfied customer. Boosting your average ticket price, building trust all while keeping your customers happy is why the shampoo is the most important service on the menu.

This review of services was bought to you by Sophisticated grooming endorsed by Shannon kamal with no correlation to any company except the author of review.

5 things you should know before starting barber school!

Hello and welcome to another page from the 5 series here at Sophisticated Grooming. Are you looking to begin a career as a barber? To get you started there are 5 things you should know before starting barber school. The barber profession dates back to the middle ages with responsibilities of a dentist, and surgeon. What began as a prestigious position quickly evolved into becoming a therapist, fashion expert, and a community mentor. As you journey into your studies I want to share with you the cost, education, expectations, ups and downs, and the completion of courses. With this information you will be prepared to enter school ready to become a barber.

The decision

To become a barber was something I never expected to e doing, however I will say that I am glad the love found me. My decision to be a barber was simple I had fun cutting hair, and I heard somewhere that if your job is fun you will never work a day in your life.

I found myself building a client base with just one pair of clippers, a trimmer, and my weight bench as my chair. I was satisfied to be able to have great conversations while making others feel good about their appearance.

The decision was an easy one to make for me at this time because I hated waking up to go to college and studying for a job that wasn’t guaranteed after course completion. I also enjoyed the fact that I would make my own schedule and set the possibilities of how much I can earn with no cap on my potential.

After talking to my sister who was already in the beauty field I was given advice to do both women, and men hair styling. So that’s what I did I signed up for beauty school the very next day. This was the best decision I had ever made, and after completing beauty school my next step was to cross over to a barbering program.

This decision gave me a well-rounded approach to being able to style hair. And all it cost me wast 18 months of my time and a price tag of about $20,000.

If you, do decide to go forward the price of this education runs roughly between $10-$15 per hour. In the state of Massachusetts at 1000 hours you are looking at roughly 12-15k including your workbooks and a kit of styling tools. Once you find the right school the price of the education will be well worth it.

What you will learn

A barbers’ education is pretty universal so I am confident in telling you that what you will learn can be applied in any state that you reside. The obvious education would be removing hair and styling hair, but there will be a heavy concentration in sanitation and infection control. The most important part of your lessons will be how not to pass along disease and how to prevent the spread of infection.

Along with that you will be learning chemical services such as Perms, relaxers, and color. These services may not be of interest to you but it is a part of the curriculum for a reason you will need to be prepared for any service that walks through the door. By law, it is illegal to refuse service based on sex, so if a lady prefers a barber to do her roller set it would be best if you knew how.

There is a theory to each subject that will give you the science behind each service, and the practical part is where you practice the application of the lesson. Customer service do’s and don’t are also a big part of the curriculum. What sets a barber apart from someone who just cuts hair is his/her professional approach to the job.

Understanding what kind of conversations can/cannot be he’d in the shop will ensure you keep customers satisfied at all times. Even if a customer is the one to strike a forbidden conversation about politics, religion, and money you will e taught how to take control and redirect the topic. With practice day in and day out anyone can become good at cutting hair, but it takes education to be able to properly service the public.

What to expect

Whenever you are introduced to something new it is natural to feel nervous and afraid. Afraid of making a mistake or doing something wrong. I Know these feelings were present when I began so its not far off to expect you to feel the same.

For instance, I recall my first haircut on an individual with fine straight hair up until then my work has all been done on coarse thick hair. Well needless to say my approach left the gentleman with a plug on the side of his head and me standing there for 45 minutes trying to figure how to hide it.

There was no hiding it nor was there an escape from the embarrassment I felt. Luckily my teacher kindly explained “Unless you have experience in cutting all types of hair(which is not uncommon) expect to make some major mistakes!” In fact, I suggest you make as many mistakes as you can while in barber school this is the only way to learn the difference between the correct way and the incorrect way.

You will have enough time to gain experience so don’t rush the process. Depending on your location you can look forward to at least 1000 hours of training. For the full time students that will register at about 9 months, and 16 months for part-time student. Other states require more hours ranging from 1200-2000 check with your local requirements to gain a clear understanding of how many hours are needed.

The roller coaster

Some days you will excel and feel like you are on top of the world while other days you will find the subject matter tough to understand giving you thoughts of quitting. This is totally normal and I urge you to remember that this field is a never ending lesson.

What you don’t understand today will become clear tomorrow as long as you work through your frustrations. There is no such thing as the Perfect barber or BEST barber just an individual who vows to be better each day they turn on a pair of clippers.

Don’t get too high when you excel and don’t get too low when you fail. The ups and downs of your school career only reminds you that you are evolving into a professional. We all need encouragement from time to time so don’t be afraid to lean on your educator for insurance.

The next step

If you have stuck with the course, and completed the program you are now eligible for your state exams. This is where you go before the state board of barbers’ and perform a haircut & shave to demonstrate you can practice proper technique and keep the public safe from disease and infection.

Once you pass this portion there will be a written exam administered to test your knowledge on the rules and regulations of the state in which you will be practicing. After you successfully pass both parts (Congratulations!) an apprentice barber license will be issued and you are officially a professional barber ready to be employed, and perform services for the public. As an apprentice you are required to work under a Master barber for a duration of 18 months before you can be considered for your master barber license.

What this means is that you aren’t allowed to work without the supervision of a master barber on site. This is to ensure your school training was thorough and you become comfortable with the public ensuring proper protocol. It’s almost like graduate school in a sense. Don’t worry its better this way as you will find out the shop and school has its differences.

In review

The cost can range from 12k – 15k and about 9-16 months of time so to start your career as a barber you will find the value to outweigh the cost.

This field is one of growth and steady evolution what is today can quickly change tomorrow. Although you are licensed and ready to work It’s important to learn from everything you do and everyone you encounter. For a successful career you will have to keep up with the times.

To give you a little advice I suggest you keep track of your progress with pictures. When you get deeper in your career you will find out how horrible your cuts were and how far you have come with your skills.

The ups and downs will continue, but become far and few in between each episode. You will hit cruise control and hit an altitude of Highs with a couple of bumps in the road. It is impossible to please everyone, however your goal should be to satisfy each and every guest that enter the shop. Now that you know what to look for before starting barber school my only question is….. Are you ready?